Having trouble with the Widex Moment app on your Android phone? You’re not the only one. Since the latest Android update to version 15, a wave of reports have been pouring in about links no longer working as they should. And that, of course, is extremely frustrating, especially if you depend on your hearing aids for daily communication. In this post, we briefly explain what is going on, what you can still do and what you can expect from Widex. Yes, a solution is being worked on behind the scenes – and it is on its way!
Message from Widex about the Widex Moment app
Since the latest update of Android to version 15, we have received reports of the Widex Moment app no longer functioning.
Hearing aids cannot be paired within the app, even if they are paired via the Android phone’s settings screen. Streaming with phones that support ASHA is possible, however.
We are currently working hard to find a solution. We expect it within two months. For completeness: this problem can only occur on Android phones. The Moment app functions properly in combination with the Apple iPhone!
We apologize for the inconvenience.
We understand that this problem is particularly annoying. You rely on your hearing aids and their app every day for optimal ease of use – from sound settings to streaming and other useful features. That this is not working properly on Android phones right now is simply bummer. Especially when you’ve just updated your device in hopes of improvements, and then this…
The good news is that streaming with ASHA-enabled devices is still possible. And if you’re using an iPhone, you won’t be bothered by anything: there, the Moment app works as usual. So for Android users, it’s just a matter of patience, however inconvenient.
We will keep our finger on the pulse and remain in contact with the manufacturer for updates. Of course, as soon as more is known – or as soon as the solution is available – we will let you know immediately.
Until then: keep your device up-to-date, possibly look into alternative solutions (such as manual settings outside the app), and know that you are not alone in this problem.
Thank you for your understanding and patience. We hope to come up with better news soon.
