On November 4, 2024, Blokker, a well-known name in the Dutch retail sector, filed for a moratorium. This news came as a shock to many Dutch people and is especially tough on Blokker employees, who now face uncertainty about their future and their jobs. For our team at Horend Goed, as a partner of Blokker, this also means an uncertain time. Because we offer our hearing aids and products through Blokker.nl, this situation also affects our partnership and our customers’ orders.
In this blog, we explain exactly what deferred payment means and what this means for you as a customer if you have placed an order with Horend Goed via Blokker.nl. We also let you know how we handle orders and returns in this situation and how you can order our products directly from us.
What Does Deferred Payment Mean?
Suspension of payments, also known as suspension of payments, is a legal arrangement that allows a company that is temporarily unable to meet its payment obligations to pay its debts later. An independent trustee, appointed by the court, works with the company to find a solution to its financial problems. This arrangement gives Blokker a breathing space to explore all options for the future, hoping to continue operations and preserve jobs.
The purpose of a moratorium is to avoid bankruptcy. For Blokker, it means that the stores can remain open for the time being and that the company has time to restructure. For employees and partners such as Horend Goed, however, it also means uncertainty, as it is still unclear how the situation will develop and whether existing collaborations will continue.
What Does Hearing Good Do for Customers Who Have Placed Orders through Blokker?
Despite the delay in payment from Blokker, we at Horend Goed have made every effort to fulfill orders placed with us through Blokker.nl as usual. All orders placed have been shipped so that customers who have ordered products from us will receive them. By doing this, we want to prevent customers from having paid for products that end up not being delivered. This is especially important because we believe in reliability and customer satisfaction, even in uncertain times.
We are now waiting for more clarity on the future of Blokker. As soon as more information is available, we will engage with Blokker to discuss how we can get our sales paid for. After all, this issue also affects our business operations. If you have any questions about a specific order you placed with Horend Goed through Blokker, please feel free to contact us at vragen@horendgoed.nl. We will be happy to assist you further and keep you informed of developments.
Frequently Asked Questions and Returns
Blokker has set up a special Frequently Asked Questions page on its website to inform customers of the current situation. You can find this page here: Blokker Customer Service. On this page you will find answers to many questions about orders, deliveries and other practical matters.
If you have received an item from Horend Goed through Blokker and would like to return it, we are open to this, even though Blokker.nl sometimes indicates otherwise. In that case, please always contact us at vragen@horendgoed.nl before returning the item. We cannot process returns without prior contact, as this situation requires specific attention and handling. By contacting us in advance, we ensure that your return is handled correctly and that you receive a solution quickly.
Hearing Good Standing Ready for the Blokker and Blokker Connect Team
In this uncertain time, we would like to wish the Blokker team and the team behind Blokker Connect, the webshop, much strength. It is a challenging time for them in which the future of Blokker is still unclear. We hope there will be a positive restart soon and that Blokker can continue to exist as a trusted Dutch brand. With their commitment and hard work, the employees have made Blokker strong in recent years, both in the stores and online. We appreciate their efforts and the partnership that we have been able to build with them.
Order Hearing Good products directly from us
Do you need hearing aids, earplugs or other hearing-related products that you would normally order through Blokker? You can now also order these directly from us through our own webshop. Although we do not offer pans or household items, you can come to us for a wide range of hearing protection and hearing support products.
At Horend Goed you will find, among others:
- Accessories for hearing aids
- Earplugs for protection from noise or water
- Cleaning products for hearing aids
- Batteries and other supplies for your hearing aid
If you have any questions about our product range or your order, please do not hesitate to email or call us. We will be happy to help you and make sure you get the right product tailored to your specific needs.
Summary and Questions?
The situation at Blokker is causing uncertainty at the moment, but at Horend Goed we are doing everything we can to ensure that our customers receive their orders and are satisfied. If you have questions about your order or about our products, you can always reach us at vragen@horendgoed.nl. We are happy to answer all your questions and are ready to help you further, both now and in the future.
Our customers are very important to us, and even in times of change and uncertainty, we remain committed to reliable service and quality products.
