Do you use a hearing aid from Signia, Audio Service or Rexton, and do you use the corresponding app on your smartphone? If so, this information is important to you.
Update April 25, 2025
Good news: the recent issues regarding our apps have been fixed for all relevant brands:
- Signia app
- Audio Service app
- Rexton app
- myRemote app
The new update to version 2.7.2 is available immediately in the Apple App Store and on Google Play for Android devices. If the app does not update automatically, you can easily do so manually by going to the App Store or Google Play, searching for the app and updating it. This update fixes the issues and allows you to use these apps again without any problems.
We understand that this has caused inconvenience and appreciate your patience while we investigated. After thorough investigation, we have identified the cause and developed a solution.
We would also like to thank you for forwarding all the information, which allowed us to solve this problem as quickly as possible!
If you have any questions or comments, please do not hesitate to contact us.
Original post
A new update was recently rolled out for the following apps:
- Signia App
- Audio Service App
- Rexton App
- myRemote App
These apps are used daily by thousands of people to conveniently and easily control their hearing aids via smartphone. Among other things, the app allows users to adjust the volume, change programs and tune their hearing aids to different listening environments. However, since the latest update, many users are experiencing problems. In this blog, we explain what is going on, what you can do and how you can help us solve the problem faster.
What’s going on with the app?
Last week, version 2.7.1 of the above apps became available as a successor to version 2.7.0. Shortly after this update, reports came in from hearing care professionals and end users that the app:
- No longer opens
- Stuck during startup
- No longer connects to the hearing aids
- No longer performs all functions correctly
Although this does not affect all users, the problem appears to be widespread enough to warrant action.
For whom is this blog intended?
This information is relevant to you if you:
- Hearing aids used from Signia, Audio Service or Rexton
- Using the corresponding app on your smartphone
- Recently updated or noticed that the app is no longer working properly
As a user, what can you do yourself?
Although a definitive solution is not yet available, you can try the following steps. In some cases, these will temporarily fix the problem:
- Delete the app completely from your smartphone
- Turn off the smartphone completely, wait a few seconds and restart it
- Reinstall the app from the App Store (iOS) or Google Play Store (Android)
- Re-pair the hearing aids with the app as you did during the initial setup
Note: Unfortunately, this does not work in all cases. For some users, the app still continues to give problems despite the above steps.
The latest versions of the app
What can you expect from us?
We are in close contact with the manufacturer, and they are currently working hard on a solution. As soon as a new update is available that fixes the problem, we will communicate it immediately. Until then, we are gathering as much information as possible to identify the problem. You can help us with this by reporting the problem.
Having problems with the app? Help us with your report
If you are experiencing trouble with the app, we would greatly appreciate it if you report it to us. This will allow us to more quickly form an overall picture of the problem and provide feedback to the manufacturer.
You can fill out the form below, which will give us all the information we need right away and forward it to you.
Why is this information important?
Modern hearing aids today are true wonders of technology. By interfacing with apps on the smartphone, users can get the most out of their hearing aids. A well-functioning app contributes to:
- Better hearing in changing situations
- More control over settings
- Comfort and independence
So when the app stops working, it is not only inconvenient, but it can also directly affect your daily listening comfort. This is why we take every report seriously and continue to actively inform you.
Tips to avoid problems with hearing aid apps
Until an official fix is released, we recommend the following:
- Wait to install app updates unless specifically recommended as a solution
- Check regularly for firmware updates for your hearing aids with your hearing care professional
- Use a stable Internet connection when reconnecting the devices
- Make sure Bluetooth on your phone is always on
If possible, use a second smartphone for testing purposes if you suspect the device itself is causing the problem
Stay informed
We will continue to actively monitor this issue and notify you as soon as an update or final solution is available. You can also sign up for our newsletter or follow us on Instagram, Facebook or this blog so you are always up to date with the latest news surrounding your hearing aids and related technology.
