Let’s face it, sometimes the smallest things can cause the biggest irritation, especially if you’re in a bad mood or, like us, miss the sun. What really irritates us at the moment is the process of returns, especially the difference between shipments that fit through the mailbox and those that don’t. It shouldn’t be very complicated, right? We all have one: a mailbox.
Look, a simple item like the Keychain Globe Airplane Passport (super cute, really, nice vacation to the sun idea), which you would think would be quick and easy to return, can quickly become a source of annoyance. It seems so simple: the thing fits through the mailbox just fine, and yet we are always asked, “Does it fit through the mailbox?” And this is where our frustration begins, because it seems as if the choice to return is determined by free shipping.
And here comes the punchline: Henk, who, like us, misses the sun a bit, chooses the more expensive option at Bol and does it nice and easy: pickup service for a keychain of €8.95. Yep, for a keychain of less than nine euros, Henk chooses the luxury of a parcel service, just because it’s free. And that, of course, is when we wonder, “Why didn’t you just use that bubble envelope and return the keychain easily without that extra cost?”
Is free really free? Well, for you as a loyal customer, returns are occasionally free. But for nothing, we pay those return costs. Free for you, not free for us. So it really helps if you just indicate that it fits through the mailbox and then actually mail it. That saves an awful lot.
So dear Henk, we really appreciate that you put the keychain neatly in the bubble envelope that was also used for the outward journey. That is an environmentally friendly choice. The choice of duck tape is not really our choice, but okay, we’re not going to be difficult about that. We understand that NASA can work miracles with it, too, so oh well. But please, if given the choice: Will it fit through the mailbox? Then take a closer look at your pasting and cutting. And then you’re still in doubt? Then try your own mailbox, that thing by the front door where you also found the keychain.
So yes, the next time you need to return something, try to hold back and make the right choice so you don’t incur extra costs for something that just fits through the mailbox. Right?
Let the sunshine shine!
